Privacy policy

Effective Date: 21-09-2026
Data Fiduciary: Tiorie, #4/3, Ground Floor, Viswakarma Krupa, Purnaiah Chathram Road, Balepete, Bengaluru, Karnataka – 560053, India.

1. Scope

This Policy explains how Tiorie (“Tiorie”, “we”) collects, uses, shares, and protects personal data of visitors and customers of tiorie.com.

2. Data We Collect

  • Identity & contact data: name, email, phone number, billing and shipping address.
  • Order data: products purchased, order value, payment status (we do not store full card credentials – these are processed directly by our payment gateway partner).
  • Verification data: where required for high-value or flagged orders, a government ID for identity confirmation.
  • Technical data: IP address, device/browser type, and cookies used for site functionality, analytics, and (where consented) marketing.
  • Communications: records of correspondence with our customer support team, including WhatsApp and email threads, which may be used to resolve disputes and evidence claims.

3. Purpose of Collection

We use your data to: process and deliver orders; verify identity and prevent fraud; provide customer support; issue GST-compliant invoices; comply with legal and tax obligations; and, where you consent, send you marketing communications.

4. Sharing of Data

We share personal data only with: logistics/courier partners (for delivery); payment gateway providers (for payment processing); gemological laboratories (for certification, where applicable to your order); our accounting/GST compliance systems; and government or regulatory authorities where legally required. We do not sell personal data to third parties for their independent marketing use.

5. Data Retention

We retain order and invoice data for the period required under applicable tax and consumer protection law (currently up to 8 years for financial records), and account data for as long as your account remains active or as needed to resolve disputes, after which it is securely deleted or anonymised.

6. Cookies

The Website uses cookies for cart functionality, login sessions, analytics, and (with consent) advertising. You may disable cookies in your browser settings; some site features may not function correctly if you do so.

7. Data Security

We use encryption in transit (HTTPS/TLS), restrict internal access to personal data on a need-to-know basis, and rely on PCI-DSS certified payment partners for payment data. No online system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, including the DPDP Act, 2023, you may request access to, correction of, or erasure of your personal data, and may withdraw consent for marketing communications at any time by writing to us at the address below. We may retain certain data where required for legal, tax, or fraud-prevention purposes even after a deletion request.

9. Children’s Data

The Website is not directed at individuals under 18. We do not knowingly collect personal data from minors without verifiable parental/guardian consent.

10. Grievance / Data Protection Contact

  • Grievance Officer: Ashish B L
  • Email: contact@tiorie.com
  • Phone: 9844287666
  • Address: #4/3, Ground Floor, Viswakarma Krupa, Purnaiah Chathram Road, Balepete, Bengaluru, Karnataka – 560053

11. Changes to this Policy

We may revise this Policy periodically. The updated version will be posted on this page with a revised effective date.

12. Governing Law

This Policy is governed by the laws of India, and courts at Bangalore City shall have exclusive jurisdiction.